Kindle2 and great CS with Amazon

On yesterday 10/1/09 my "baby" was delivered to me. In baby, I mean my Kindle2...lol I was so hurt when I went to read on my Kindle on 9/30/ and the screen was half screen saver and half words. I did not know if it had just malfunctioned or if my very unruly boys had gotten to it. The only reason I did not totally lose it at once was because I had heard a similar story and learned that Amazon replaced that persons Kindle in record time. Well I called Amazon at almost 11 pm CST and had someone on the line in less than a minute. She told me that perhaps the battery was low and to just charge it for four full hours and do a reset. If the problem was not resolved than to call back and they would ship out a new one no questions asked. I had a very distinct feeling I would be calling back but I eventually just went to sleep. At 7 the following morning, I checked the K2 and it was not any better. I called into CS again and again my call was answered promptly, the person was very nice and I did not have to go through a bunch of red tape and 20 questions. Amazon e-mailed me a return lable and my Kindle was literally delivered the very next day! The customer service and the shipping time was outstanding. It is not to often these days that you get service like that. Truly a pleasant experience and a major relief. I may have had a serious relaspe had anything else happened! :-)